Privacy policy
1. ABOUT US
HoldFit is a consumer brand operated and managed by Billiora Group, India.
Brand: HoldFit
Operated By: Billiora Group
Country: India
Customer Support: [HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)
This Privacy Policy explains how we collect, use, process, store, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with HoldFit.
2. INFORMATION WE COLLECT
Depending on how you use our website, we may collect the following information:
A. Information You Provide
• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• PIN code
• Order information
• Product preferences
• Customer support enquiries
• Reviews, feedback, photographs, or testimonials
• Information submitted through forms or other website features
B. Transaction Information
When you place an order, we may collect or receive information relating to:
• Products purchased
• Order number
• Order value
• Payment status
• Shipping information
• Delivery information
• Refund or cancellation information
Payments may be processed through authorised third-party payment providers. We do not intentionally store complete payment-card credentials unless necessary and legally permitted.
C. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Referring pages
• Website interaction data
• Date and time of access
• Technical and diagnostic information
3. HOW WE USE YOUR INFORMATION
We may use your information for legitimate business and operational purposes, including:
• Processing and fulfilling orders
• Confirming payments
• Arranging delivery
• Providing customer support
• Managing returns, refunds, and replacements
• Sending order and delivery updates
• Preventing fraud and misuse
• Improving our website
• Improving products and customer experience
• Analysing website performance
• Personalising website experiences
• Sending promotional communications where permitted
• Maintaining website security
• Complying with applicable laws and regulations
• Resolving disputes
• Enforcing our policies
4. MARKETING COMMUNICATIONS
Where permitted by applicable law, HoldFit may send promotional communications relating to:
• New products
• Special offers
• Discounts
• Promotions
• Product updates
• Brand announcements
Marketing communications may be sent through email, SMS, WhatsApp, or other appropriate communication channels.
You may opt out of promotional communications at any time by using the available unsubscribe option or contacting:
[HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)
Please note that opting out of marketing communications will not necessarily stop essential transactional communications such as order confirmations, shipping updates, payment notifications, or important service messages.
5. COOKIES AND SIMILAR TECHNOLOGIES
HoldFit may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.
These technologies may help us:
• Keep the website functioning
• Remember preferences
• Understand website usage
• Measure website performance
• Improve user experience
• Analyse marketing effectiveness
• Detect fraud or suspicious activity
• Deliver relevant advertising where permitted
You may manage or disable certain cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
6. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to help operate our business.
These may include:
• Payment processors
• Shipping and logistics providers
• Website hosting providers
• E-commerce technology providers
• Analytics providers
• Customer support platforms
• Communication providers
• Marketing and advertising partners
• Fraud prevention and security providers
These providers may process personal information only to the extent reasonably necessary to provide their services and subject to applicable legal and security requirements.
7. PAYMENT INFORMATION
Payments made through our website may be processed by authorised third-party payment providers.
Payment providers may collect and process information necessary to securely complete a transaction.
HoldFit does not intentionally request or store complete payment-card PINs, CVVs, passwords, OTPs, or banking credentials through ordinary customer-support channels.
Never send your card details, OTP, UPI PIN, ATM PIN, password, or banking credentials to HoldFit through email, WhatsApp, social media, or customer-support messages.
8. ORDER AND DELIVERY INFORMATION
To fulfil your order, certain information may be shared with relevant service providers, including logistics and delivery partners.
This may include:
• Customer name
• Delivery address
• Mobile number
• PIN code
• Order details
• Delivery instructions where applicable
This information is shared only to the extent reasonably necessary to process and deliver your order or provide the requested service.
9. FRAUD PREVENTION AND SECURITY
We may process information to detect, investigate, and prevent:
• Fraudulent transactions
• Payment abuse
• Fake or duplicate orders
• Account misuse
• Unauthorised activity
• Website attacks
• Other security threats
We use reasonable measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for legitimate business, legal, operational, and regulatory purposes.
This may include:
• Providing services
• Maintaining transaction records
• Customer support
• Resolving disputes
• Preventing fraud
• Accounting and tax requirements
• Legal and regulatory requirements
• Enforcing agreements and policies
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.
11. DATA SHARING AND DISCLOSURE
We do not sell your personal information as a standalone commercial product.
We may disclose information where reasonably necessary to:
• Fulfil orders
• Process payments
• Deliver products
• Provide customer support
• Operate our technology infrastructure
• Prevent fraud
• Protect our legal rights
• Comply with legal obligations
• Respond to lawful government or regulatory requests
• Protect the safety and security of our services
Information may also be disclosed in connection with a merger, acquisition, restructuring, or transfer of relevant business assets, subject to applicable law.
12. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights relating to your personal information, including:
• Requesting access to certain personal information
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where processing is based on consent
• Objecting to or restricting certain processing where legally applicable
• Opting out of marketing communications
• Raising a privacy-related complaint or grievance
To exercise an applicable privacy right, contact:
[HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)
We may need to verify your identity before processing certain requests.
13. CHILDREN'S PRIVACY
Our website is intended for general consumers.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, social-media platforms, or services.
This Privacy Policy does not govern the privacy practices of those third parties.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
15. INTERNATIONAL DATA TRANSFERS
Although HoldFit operates in India, certain third-party technology, payment, analytics, hosting, or service providers may process information from locations outside India.
Where personal information is transferred or processed across jurisdictions, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.
16. DATA SECURITY
We use reasonable administrative, technical, and organisational measures designed to protect personal information.
Depending on the nature of the information and processing activity, security measures may include:
• Access controls
• Secure transmission technologies
• Authentication controls
• Monitoring and logging
• Restricted access to personal information
• Security procedures for service providers
Despite these measures, no system can guarantee absolute security.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
• Our business operations
• Website functionality
• Technology
• Data-processing practices
• Applicable laws and regulations
Any revised version will be published on this page with an updated Last Updated date.
We encourage you to review this Privacy Policy periodically.
18. PRIVACY AND DATA PROTECTION ENQUIRIES
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
HoldFit
A Billiora Group Brand
India
Privacy and Customer Support:
[HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)
19. GOVERNING FRAMEWORK
This Privacy Policy is intended to operate in accordance with applicable privacy, data protection, consumer protection, and e-commerce laws and regulations applicable to HoldFit and its customers.
Where mandatory law provides additional rights or protections, those rights will continue to apply.
HoldFit
A Billiora Group Brand