Shipping policy

At HoldFit, we are committed to providing a reliable and transparent delivery experience.

HoldFit is a consumer brand operated and managed by Billiora Group, India.

1. SHIPPING AVAILABILITY

HoldFit currently ships orders to eligible serviceable locations across India.

Delivery availability depends on the serviceability of the customer's PIN code and the availability of our logistics partners.

If a location is not serviceable, we will make reasonable efforts to inform the customer.

2. ORDER PROCESSING

Orders are generally processed within 1–3 business days after successful order confirmation and verification.

Processing may include:

• Order verification

• Product allocation

• Quality checks

• Packaging

• Handover to the logistics partner

Orders placed on weekends or public holidays may be processed on the next business day.

During major sales, festive periods, promotional campaigns, or unusually high order volumes, processing may take additional time.

3. ESTIMATED DELIVERY TIME

Major Cities and Metro Areas:

2–4 business days

Other Serviceable Locations:

3–5 business days

Remote or Extended Service Areas:

5–7 business days

These are estimated delivery timeframes and not guaranteed delivery dates.

Actual delivery may vary due to courier operations, weather, public holidays, transportation disruptions, serviceability, or other circumstances beyond our reasonable control.

Where a specific delivery timeframe has been expressly advertised or agreed, applicable consumer rights will continue to apply.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

HoldFit may occasionally offer:

• Free Shipping

• Limited-Time Shipping Offers

• Promotional Delivery Benefits

Promotional shipping offers are subject to the terms displayed at the time of purchase.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or your customer account, depending on the available communication channel.

Tracking information may take some time to become active after dispatch.

6. DELIVERY ATTEMPTS

Our authorised logistics partners may make multiple delivery attempts before returning an undelivered shipment.

Delivery may fail because of:

• Customer unavailability

• Incorrect or incomplete address

• Incorrect mobile number

• Customer refusal

• PIN code or serviceability issues

• Failure to respond to courier communication

If a shipment is returned due to incorrect information, repeated failed delivery attempts, or customer refusal, any applicable re-shipping charges will be handled according to applicable order terms and law.

7. ACCURACY OF DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information.

Please verify:

Full Name

Mobile Number

House or Flat Number

Street or Locality

City

State

PIN Code

If you notice an error after placing an order, contact us immediately at:

[HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)

We will make reasonable efforts to update the information before dispatch. Changes cannot be guaranteed once the shipment has been handed over to the courier.

8. DELAYED DELIVERIES

Delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier network issues

• Operational delays

• High seasonal shipment volumes

• Government restrictions

• Incorrect or incomplete delivery information

If your order is significantly delayed, contact us with your order number.

We will reasonably assist in coordinating with the logistics provider.

Where applicable law provides a customer with a right to cancel or obtain a refund due to delayed delivery, those rights will continue to apply.

9. LOST SHIPMENTS

If a shipment is reported as lost or undeliverable by the logistics provider, HoldFit will work with the relevant courier partner to investigate the shipment.

Depending on the circumstances and applicable law, an appropriate resolution may include replacement or refund.

10. DAMAGED OR TAMPERED PACKAGES

If your package appears damaged, opened, or tampered with, where reasonably possible:

1. Take photographs or video of the package.

2. Contact HoldFit customer support promptly.

3. Keep the original packaging and product until the matter is resolved.

For product defects, incorrect products, missing items, or return requests, please refer to our Returns & Refund Policy.

11. CASH ON DELIVERY

Cash on Delivery may be available for selected products and serviceable locations.

COD availability may depend on:

• Delivery PIN code

• Product eligibility

• Order value

• Courier availability

• Operational considerations

Any applicable COD charges will be displayed during checkout.

12. PREPAID ORDERS

For prepaid orders, payment must be successfully received and verified before dispatch.

If an order cannot be fulfilled after payment has been received, any eligible refund will be processed according to our Returns & Refund Policy and applicable law.

13. MULTIPLE-ITEM ORDERS

If an order contains multiple products, items may be shipped together or separately depending on product availability, fulfilment requirements, warehouse processing, or logistics considerations.

Separate tracking information may be provided where applicable.

14. ADDRESS CHANGES AFTER DISPATCH

Once an order has been dispatched, the delivery address generally cannot be changed.

Any address-change request will be subject to:

• Courier feasibility

• Serviceability

• Shipment status

• Logistics restrictions

15. INTERNATIONAL SHIPPING

HoldFit currently provides standard shipping within India.

International shipping, if introduced in the future, will be governed by separate shipping terms and applicable customs, duties, taxes, and destination-country regulations.

16. CUSTOMER SUPPORT

HoldFit

A Billiora Group Brand

Operated by Billiora Group

India

Customer Support: