Refund policy
At HoldFit, we want every order to meet your expectations.
If you receive a product that is damaged, defective, incorrect, incomplete, or otherwise eligible for a return under this Policy or applicable law, we are committed to providing an appropriate resolution.
HoldFit is a consumer brand operated and managed by Billiora Group, India.
1. SCOPE OF THIS POLICY
This Policy explains the process for:
• Order cancellations
• Product returns
• Replacements
• Refunds
• Damaged products
• Defective products
• Incorrect products
• Missing items
• Delivery-related issues
Nothing in this Policy is intended to limit any mandatory rights or remedies available to consumers under applicable Indian law.
2. ORDER CANCELLATION
Before Dispatch:
If you wish to cancel an order before dispatch, contact us as soon as possible at:
[HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)
We will make reasonable efforts to process the cancellation before the order enters the shipping process.
If cancellation is accepted and payment has already been received, any eligible refund will be processed through the applicable payment method.
After Dispatch:
Once an order has been dispatched, cancellation may not always be possible.
If cancellation is no longer possible, the customer may need to receive the shipment and follow the applicable return process where the product is eligible.
3. ELIGIBLE RETURN REASONS
A return or replacement request may be accepted where the product is:
• Damaged during delivery
• Defective or faulty
• Incorrect or different from the product ordered
• Missing essential components
• Significantly different from the product description or specifications
• Otherwise eligible for a statutory remedy under applicable law
4. NON-RETURNABLE PRODUCTS
Certain products may be non-returnable because of their nature, hygiene considerations, safety requirements, or other legitimate reasons.
Where applicable, return restrictions will be communicated on the product page, checkout, or relevant order terms.
A non-returnable designation does not remove statutory consumer rights relating to defective, incorrect, deficient, or misrepresented products where such rights apply.
5. RETURN REQUEST
Customers should contact us as soon as reasonably possible after delivery if there is a problem with an order.
Where a specific return window is displayed on the product page, order confirmation, or applicable offer, that period will apply subject to applicable law.
Please provide:
• Order number
• Registered mobile number or email
• Description of the issue
• Photographs or video where relevant
• Photographs of damaged packaging where applicable
6. DAMAGED PRODUCTS
If your product arrives damaged:
1. Take clear photographs or video of the package and product.
2. Keep the original packaging.
3. Contact customer support promptly.
4. Provide your order number and supporting evidence.
We may request additional information to investigate the issue.
Where the product is eligible, we may provide a replacement, refund, or another appropriate remedy.
7. DEFECTIVE PRODUCTS
If a product is faulty or does not function as reasonably expected, contact us with details of the issue.
Depending on the circumstances, we may:
• Troubleshoot the issue
• Request photographs or video
• Arrange a replacement
• Arrange a return
• Provide an eligible refund
• Provide another appropriate remedy required by law
8. INCORRECT PRODUCT
If you receive a product different from the one ordered, contact us promptly.
After verification, we may arrange:
• Replacement with the correct product
• Refund
• Another legally appropriate remedy
Where the error is attributable to HoldFit or our fulfilment process, we will not require the customer to bear unreasonable return costs.
9. MISSING ITEMS OR COMPONENTS
If an item, accessory, component, or quantity is missing, contact us with:
• Order number
• Description of the missing item
• Photographs of the package and contents where available
We will review the matter and provide an appropriate resolution where applicable.
10. RETURN CONDITION
Where a return is approved, the customer may be required to return the product in appropriate condition.
Where reasonably applicable, returned products should include:
• Original product
• Original packaging
• Accessories
• Manuals or documentation
• Other components supplied with the product
Products should not be intentionally damaged, altered, or misused.
Where applicable law provides otherwise, statutory consumer rights will prevail.
11. RETURN SHIPPING
Where a return is required because of a HoldFit error, defective product, incorrect product, or another issue for which HoldFit is responsible, HoldFit will arrange or bear reasonable return shipping costs as applicable.
For customer-requested returns that are not attributable to HoldFit, any applicable return shipping charges will be communicated before processing.
12. RETURN INSPECTION
Returned products may be inspected to verify:
• The reported issue
• Product identity
• Product condition
• Accessories and components
• Applicable return requirements
Inspection does not remove any statutory consumer rights.
The outcome of the review will be communicated through the contact information associated with the order.
13. REFUNDS
If a refund is approved, the refund will generally relate to the amount actually paid for the eligible product or order component, subject to applicable law and the circumstances of the return.
Refunds may be processed through:
• Original payment method
• Bank transfer
• UPI
• Other available refund methods
14. REFUND PROCESSING TIME
Once a refund is approved, HoldFit will initiate the refund within a reasonable period.
The time required for the funds to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
15. CASH ON DELIVERY REFUNDS
For eligible refunds relating to Cash on Delivery orders, we may request appropriate bank-account or UPI details required to process the refund.
HoldFit will never ask for:
• OTP
• UPI PIN
• ATM PIN
• Card PIN
• CVV
• Password
• Banking password
to process a legitimate refund.
16. NON-DELIVERY AND LOST SHIPMENTS
If an order is not delivered, is reported lost, or is significantly delayed, contact us with your order number.
We will investigate the shipment with the relevant logistics provider and provide an appropriate resolution where applicable.
Where applicable law provides a customer right to cancel or obtain a refund because of non-delivery or other circumstances, those rights will continue to apply.
17. PROMOTIONAL PRODUCTS AND FREE GIFTS
If an order includes a free gift, promotional item, bundle benefit, or discount dependent on purchasing a specific combination of products, the return or refund treatment may depend on the terms of the relevant promotion.
Any specific return conditions will be communicated with the relevant offer.
18. EXCHANGES AND REPLACEMENTS
Where appropriate and available, HoldFit may offer a replacement or exchange instead of a refund.
Replacement availability may depend on:
• Product availability
• Nature of the issue
• Customer location
• Logistics serviceability
• Product category
If a replacement is not reasonably available, an eligible refund or alternative remedy may be provided.
19. HOW TO REQUEST A RETURN OR REFUND
Contact:
HoldFit Customer Support
Email:
[HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)
Please provide:
Order Number
Customer Name
Registered Mobile Number
Reason for Request
Photographs or Video, where applicable
20. FRAUDULENT OR ABUSIVE CLAIMS
HoldFit may investigate suspected fraudulent, misleading, or abusive return or refund requests.
This may include:
• False damage claims
• Repeated misuse of return procedures
• Product substitution
• Deliberate damage
• Fraudulent payment activity
• Misrepresentation of facts
Any action under this section remains subject to applicable law and consumer rights.
21. CUSTOMER RIGHTS
Nothing in this Policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable Indian law.
Where a product is defective, deficient, spurious, not as advertised, or not as agreed, HoldFit will handle the matter in accordance with applicable legal requirements.
22. POLICY UPDATES
HoldFit may update this Returns & Refund Policy from time to time.
The latest version will be published on this page with the revised Last Updated date.
23. CONTACT US
HoldFit
A Billiora Group Brand
Operated by Billiora Group
India
Customer Support:
[HoldFit.care@gmail.com](mailto:HoldFit.care@gmail.com)
Please include your Order Number in order-related communications.
HoldFit
A Billiora Group Brand